Joy decides things need to change in the shop - she deserves respect - it's high time that Letty made her a partner. Joy is surprised to find Letty is open to her demand. However, Joy soon finds out respect also comes with an R-word that she doesn't like as much - responsibility. Meanwhile, Starr has had enough with the bad service at Maxine's and decides to take on Fitzroy in a battle for good customer service. In the mirror story, Charmaine is constantly criticized by her negative mother about her every move, her appearance and even her relationship with her partner.